Selah Health and Wellness – Counselling Arm will keep confidential any verbal or written information provided by clients. Client information will not be released to anyone or any organisation without verbal or written consent from the client.
Selah Health and Wellness Counsellors may be required to disclose information regarding a client to another organisation or authority (e.g. Police) if the safety of the client or the safety of others is at risk.
More than one staff member at Selah Health and Wellness or Glory City Church Pastoral Care team may have access to a client’s file if there is more than one staff member involved with a client’s support.
Any written information or documents regarding clients will be kept in a secure facility within Glory City Church premises.
Client files will be securely kept for a period of 7 (seven) years, after which client files can be destroyed.